Immediate Crisis & Mental Health Support
24/7 Emergency and Distress Resources in Waterloo Region & Across OntarioIf you, your child, or someone you know is in immediate danger, experiencing acute distress, or having thoughts of suicide, professional support is available right now. Free, confidential help is accessible 24 hours a day, 7 days a week.
24/7 Crisis Helplines
9-8-8 Suicide Crisis Helpline
National suicide prevention service offering bilingual, confidential support for anyone having thoughts of suicide or concerned about someone else.
Call or Text: 9-8-8
Here 24/7 (Waterloo Region)
The front door to addictions, mental health, and crisis services in Waterloo-Wellington. Assessments, dispatch, and mobile crisis response.
Call: 1-844-437-3247
Kids Help Phone
Confidential support for children, teens, and young adults across Canada via voice call or text message at any time of day or night.
Call: 1-800-668-6868 | Text: 686868
Emergency Services
If you or someone nearby is experiencing an immediate, life-threatening emergency, call 9-1-1 or visit your nearest hospital emergency department.
Call: 9-1-1
Notice on Private Practice Scope
KW Psychotherapy Group is an outpatient psychotherapy clinic. Our clinicians provide scheduled, non-emergency sessions by appointment only. We do not offer emergency walk-in services, after-hours crisis coverage, or on-call emergency monitoring.
Emails and contact form submissions are reviewed during regular business hours and are not monitored for emergency intervention. If you are experiencing an acute safety risk outside of your scheduled appointment time, please reach out directly to the 24/7 crisis lines listed on this page or go to your nearest emergency department.
Specialized Community & Crisis Services
Local Hospital Emergency Departments (Waterloo Region)
For immediate in-person psychiatric or medical emergency assessment:
Grand River Hospital (KW Campus)
835 King Street West, Kitchener, ON | Emergency Department open 24/7
Cambridge Memorial Hospital
700 Coronation Boulevard, Cambridge, ON | Emergency Department open 24/7
St. Mary's General Hospital
911 Queen's Boulevard, Kitchener, ON | Emergency Department open 24/7
2SLGBTQIA+ Crisis & Support Resources
The Trevor Project: 24/7 suicide prevention and crisis intervention for LGBTQ young people. Call 1-866-488-7386 or text START to 678-678.
Trans Lifeline: Peer support line run by and for trans individuals. Call 1-877-330-6366.
LGBT YouthLine: Confidential, non-judgmental peer support across Ontario. Text 647-694-4275 (Sunday to Friday, 4:00 PM to 9:30 PM).
Indigenous Crisis Services
Hope for Wellness Helpline: Immediate, culturally grounded mental health counselling and crisis intervention for all Indigenous peoples across Canada. Available 24/7 at 1-855-242-3310 or via online chat at hopeforwellness.ca.
Talk4Healing: A culturally grounded helpline for Indigenous women across Ontario, providing crisis support, resources, and debriefing. Call or text 1-855-554-4325 available 24/7.
Domestic Violence & Sexual Assault Crisis Lines
Waterloo Region Sexual Assault & Domestic Violence Treatment Centre: Hospital-based emergency response and medical care available 24/7 at St. Mary's General Hospital. Call 519-749-6994.
Women's Crisis Services of Waterloo Region: 24/7 shelter and support lines. Anselma House (Kitchener-Waterloo): 519-742-5894 | Haven House (Cambridge): 519-653-2422.
Non-Emergency Distress & Warm Lines
If you are not in acute danger but need a supportive listening ear to de-escalate stress or work through loneliness:
Kitchener-Waterloo Distress Line: 519-745-1166 (Available 24/7)
ConnexOntario: Free, confidential direction to mental health, addiction, and problem gambling treatment in your community. Call 1-866-531-2600 available 24/7.